PowerKnapp & Covid-19

Updated: Jun 2

UPDATED STATUS: Massage Services Suspended. Online Store Open.


Posted: 21/03/2020

Updated: 02/06/2020


Although the vast majority of the community remains healthy, Covid-19 is spreading, and it seems it is likely to continue to do so. So, as a small business, and one that is very hands-on (literally), I have and will continue to add new measures and changes to ensure the safety of you all. Nothing wrong with a bit of extra hygiene protocols after all! Massage Services are now suspended until 4th July 2020.


As of the 23rd of March, the government has informed all non-essential businesses to close, including businesses such as PowerKnapp. We are looking to reopen on the 4th of July.


In the meantime, we are trying to remain positive but pragmatic and aspire to continue the fight to keep aches and pains at bay, whilst taking the Covid-19 risks very seriously when lockdown is lifted. So what is PowerKnapp doing to help reduce contamination as and when we are open? (Scroll down to see each point in further detail):


1. Reminder for clients to postpone appointments if they are ill, show symptoms or have been potentially exposed 📅

2. No Cancellation Fee 👛

3. No more Handshakes🤝🏼

4. Deep Clean between Appointments ✨

5. Toilet Cleaned after every use 🚽

6. Gaps between appointments to increase to allow for cleaning ⌚

7. Wash hands upon arrival with individual towels for hand drying ✋🏼🧼

8. Free Delivery on all purchases 🚚

9. No Signature on Delivery 🖋

10. No Cash 🏧

11. Communication; for well-being and sanity! 📱


Whilst we are happy with the measures already in place, PowerKnapp is actively attempting to implement more! The following are in the process of being offered:


a) Alcohol Sanitiser Gel dispensers 💧

b) Gloves 🧤

c) Touch-free doorbell 🚫

d) Encourage all clients to use the upcoming Covid-19 tracer app 🌍

e) Contactless thermometer 🌡


Implemented:


1. Reminder for clients to postpone appointments if they are ill, show symptoms or have been potentially exposed 📅


My first ‘Covid-19 Measure’ is more of a reminder - I’d like to politely emphasise that clients do not turn up to a session ill. A simple and obvious precaution but it needs to be reiterated. Coronavirus or not, if you are ill, you should look to reschedule with me to prevent any contamination or transmission to myself or other clients. Massage can wait a couple of weeks. If you do show any symptoms of coronavirus, no matter how mild, tell me before you attend. Even if you don't exhibit symptoms but have been in contact with people who have or are high risk of infection, it is also asked that you postpone. It is advised by the government that you look to self-isolate away from others any way you can, if you can - Nurses and Doctors, I salute you!


For NHS advice and info regarding Covid-19, see here:

https://www.nhs.uk/conditions/coronavirus-covid-19/


2. No Cancellation Fee 👛


To follow with the last point, I very rarely enforce cancellation fees, but I want clients to know that all cancellations fees/penalties are suspended. If you need to cancel, please do so. Don't feel bad about cancelling and particularly, during these uncertain times, I'm definitely not going to penalise you for it! It's not worth the risk.


3. No more Handshakes 🤝🏼


Habits are hard to break and this is no exception! But, if one is likely to carry the virus it is on their hands, so handshakes are therefore a huge problem in terms of spreading Covid-19. I'm no scrooge, so instead foot taps, elbow barges or other imaginative greetings are encouraged!


4. Deep Clean between Appointments✨


For people's confidence, as much as we had our daily cleaning list already, we will look to clean all surfaces, including light switches and door handles, before and after each appointment, so when you turn up, everything is as clean as if you were the first client to enter the room! And don't be afraid to point out if you think we could do better! We want clients to be as comfortable as I can make them!


5. Toilet Cleaned after every use 🚽


Following the last point, we clean the toilet throughout the day, but we will be scrubbing the toilet thoroughly from top to bottom upon every use. My other half and myself will not be using that toilet - it is THE client toilet and I endeavour for it to be sparkling clean upon each visit to the WC!


6. Gaps between appointments to increase ⌚


As a result of extra cleaning, we will be looking to increase the gaps between clients to 45 minutes to accommodate a real thorough scrub down. I shall leave no stone unturned! It also reduces the chance of clients crossing paths. So from the 21/03/2020, all appointments booked will be spaced out accordingly.


In this regard, please do not attend appointments before your allocated times and I apologise if I don't have the luxury of post-session chat as I may have an appointment to prepare for after yours.


7. Wash hands upon arrival 🧼


Do not feel insulted if I ask you to wash your hands or use alcohol based gel sanitiser upon arrival. I've got to make sure that you are not bringing any unsavoury virus into my clinic space, for other clients and my own well-being. If you wash your hands, I have accumulated individual flannel towels so no client has to share a towel. After using a towel, please place in the bin provided.


8. Free Delivery on all purchases 🚚


With everything going on, and expenditure being monitored more than ever, the PowerKnapp Store will be offering free delivery on all orders to encourage people to stay active and families still have birthdays to buy for! So free delivery is the least we can do!


If you would like to continue to support me, please take a look at the PowerKnapp Store - the prices are more competitive than you may assume, especially taking into account the Loyalty Discount that all clients are entitled to. If you are after a sports product I do not stock, please get in touch as I am likely to be able to source it quickly and at a reasonable price.


9. No Signature on Delivery 🖋


When you do buy with us, we won't be making signatures a requirement. A lot of postal services are already adapting, but, as to put our couriers in an awkward position, we just won't be requesting signatures for the time being. The less gadgets etc. passed between hands the better, even if it just signing for a parcel. Little things can make a big difference!


10. No Cash 🏧


Following from the same mentality as the previous point, we will no longer be accepting cash. Cash and notes can be an incredibly underestimated means of spreading germs and viruses. Contactless and card is encouraged, with our card machine wiped down upon every use. Bank Transfer is also available.


11. Communication; for well-being and sanity! 📱


As a therapist who sees a lot of people, stress and anxiety is rife, so take time to message friends and family with something supportive. We all could use a little more love and little less fear. I will be doing the same, reaching out to clients, regular and distant, new and old. We can't afford to feel alone and isolated even in a self-isolated world! In that vein, if there is anything I can do to help in any way, please talk to me as I'm happy to help, massage-related or not.


To be implemented/in progress:


a) Alcohol Sanitiser Gel dispensers 💧


Unless you've somehow avoided both online and physical shopping, you'll have noticed that the sanitising gels are infamously hard to get at the moment. We will be looking to purchase a dispenser as soon as possible, but the sanitising gel will have to wait until they become more readily available on the market again. This will be implemented as soon as this happens, which, given the huge ramp up in production, won't be too long!


Remember, thorough hand washing with soap is effective.


b) Gloves 🧤


This is an overly cautious measure with potentially little efficacy, but, upon request, if a client would like to have a pair of sterile latex gloves for their session I will wear a pair and massage through gloves.


The only restrictions upon doing this is that gloves are not particularly durable and result in reduced sensitivity when identifying tension in problem areas.


Please note that gloves are NOT a substitute for washing your hands. If you wear gloves, you must still avoid putting hands to your face.


c) Touch-free doorbell 🚫


PowerKnapp is looking to source a touch-free doorbell which means clients can make their presence known without having to expose their hands to potentially contaminated surfaces.


Until then, please feel free to tap the door frame with your foot etc. I know when your appointment is due, so I will be listening out for you.


The front door and handle is included in the thorough cleaning process between clients.

d) Encourage all clients to use the upcoming Covid-19 tracer app 🌍


This app is being produced to help track and trace the spread of Covid-19. When up and running, this is invaluable. If one of my clients contract Covid-19, it will help massively contain the situation. The details of the app are still to be confirmed.

e) Contactless thermometer 🌡

This will be a quick check upon the start of every session to ensure all clients are not exhibiting a fever or above average temperatures before being treated. As said, clients should no be coming to appointments ill, Covid-19 or not. So if you have a fever, please do not attend as I will not treat you.

If you would like to continue to support me, please take a look at the PowerKnapp Store - the prices are more competitive than you may assume, especially taking into account the Loyalty Discount that all clients are entitled to. If you are after a product I do not stock, please get in touch as I am likely to be able to source it quickly and at a reasonable price.


Watch this space for more updates! Love to you all and stay safe!


Cameron Knapp


Director @ PowerKnapp Ltd.


03300439501

Portchester, UK

©2020 by PowerKnapp

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